OUR BOOKING POLICIES
Children: An infant rate is classed as anyone aged 2 years inclusive and under, as long as they don't require a bed. If they require a bed, they would be classed as a child.
A child rate is classed as anyone aged between 3-10.
Any guests under the age of 16 must be supervised at all times.
Pets: Pets are allowed on the caravan site only – please clean up after them!.
Smoking: Smoking in permitted areas only.
Accepted Payment Methods: Cheque, Cash, Visa, Mastercard, JCB, Electron.
Under Occupancy: Should Heaton House Farm need to move your room to accommodate a larger booking or specific booking requirements, we can do so without needing to notify the lead guest for permission.
Damage to our property
We reserve the right to charge you an extra/additional cleaning or repair fee caused by you/your guests during your stay. We will make every effort to rectify any damage ourselves to keep any costs that you may incur to a minimum. In severe cases, you may be liable for any loss of revenue that we suffer while the room is being repaired.
Other Policies: Should you need to cancel a reservation for any reason, please notify us by email or post. Cancellation is confirmed on receipt of the letter/email by Heaton House Events Ltd not by the date of emailing/posting by the Client.
Once a booking has been paid and confirmed, the following cancellation policy applies:
over 6 months prior to your arrival date – an admin fee of £10.00 per room
3 – 6 months prior to your arrival date – you will be charged 50% of the total cost
0 – 3 month prior to your arrival date – you will be charged 100% of the total cost.
A small B&B such as ours is clearly affected by cancellations, and we ask for your understanding and consideration of our policy.
Please click here to view our accommodation brochure to see photos and all the information on our rooms.