OUR BOOKING POLICIES
Children: An infant rate is classed as anyone under the age of 2.
A child rate is classed as anyone aged between 2-10.
Any guests under the age of 16 must be supervised at all times.
Pets: Pets are allowed on the caravan site only – please clean up after them!.
Smoking: Smoking in permitted areas only.
Accepted Payment Methods: Cheque, Cash, Visa, Mastercard, JCB, Electron.
Under Occupancy: Should Heaton House Farm need to move your room to accommodate a larger booking or specific booking requirements, we can do so without needing to notify the lead guest for permission.
Other Policies: Should you need to cancel a reservation for any reason, please notify us by email or post. Cancellation is confirmed on receipt of the letter/email by Heaton House Events Ltd not by the date of emailing/posting by the Client.
Once a booking has been paid and confirmed, the following cancellation policy applies:
over 6 months prior to your arrival date – an admin fee of £10.00 per room
3 – 6 months prior to your arrival date – you will be charged 50% of the total cost
0 – 3 month prior to your arrival date – you will be charged 100% of the total cost.
A small B&B such as ours is clearly affected by cancellations, and we ask for your understanding and consideration of our policy.